How long does shipping take?
Shipping is FREE within South Africa.
•You should get your package within 2-10 business working days from the time you make your order.
•We use Courier Guy, Fast-way & Aramex to ship within South Africa.
Do you ship outside of South Africa?
We currently do not formally ship outside of South Africa, however arrangements can be made. Email admin@owulo.com for a quote.
Do you offer a money-back guarantee?
Yes! We do have a 30 day money-back guarantee which means we will give you a refund if you are not happy with the results AFTER 1 month of consistently using our products. We do require before and after photos to understand your concerns, so please remember to take photos before starting with BeardGame products.
Can I change my delivery address or cancel my order?
Unfortunately we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund. R150 for shipping cost will be deducted from all refunds.
I have placed an order however I haven’t received order confirmation?
Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away on admin@owulo.com if you believe you have given any incorrect details.
Am I still able to use this product as my skin gets irritated easily?
Yes! Our products do not contain toxic ingredients. If you’re worried, we suggest consulting your GP or testing the products on a small patch of skin first.
What happens if I enter an incorrect/incomplete address at the checkout?
If your parcel is un-deliverable due to an incomplete or incorrect address, it will be sent back to our warehouse. If you wish to have it re-shipped, there will be a re-shipping fee of R150. If you wish to be refunded, we will refund you the amount of your purchase minus R150 for the shipping fee to and from you. We are not held liable if you enter an incomplete or incorrect address.
Is it correct that all skin care products contain preservatives?
Yes! Preservatives are necessary in order to make sure that your hair care stays at its most effective in different climates and environments. We have however, kept preservatives to a bare minimum – it is in our best interest to ensure the efficacy of our product and also ensure that furry bacteria doesn’t grow inside your BeardGame Products.
What is the shelf life of your products?
Our products last 6 months. Please store your products in a cool dry place.
Is this company based in South Africa? We are based in Pretoria, South Africa.
Yes, we are based in Pretoria, South Africa.
How do I purchase wholesale?
To place a wholesale order, please email admin@owulo.com and a member of our wholesale team will get back to you!
Will I have to pay additional duties, VAT or other charges?
South Africa
No, the price you see on our store is the full price.
Outside of Country
Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. BeardGame has no control over and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly. It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, BeardGame will refund you the cost of your purchase (minus the costs of shipping to and from your country).
