Our products come with guarantees that cannot be excluded under the South African Consumer Protection Act. Owulo will accept all refunds, returns or replacement requests if the products are returned to our warehouse within 14 days of delivery. If you want to return a product, the customer pays the shipping cost back. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement. Please note that refund will not include the outward shipping fee and a restocking fee of R150 will be deducted to the final amount you will be refunded for.